Sunday, March 22, 2009

How to restore dell factory image when PC restore does not work?

Here I will give you instructions as to how you can reformat your dell laptop hard disk and restore the factory image ( the hard disk contents with which your laptop came when you bought it). You will need your vista dvd for this.

I will be assuming that C: is your Operating system partition and D: is your recovery partition.

1. Boot the computer using your vista dvd.
2. Select Repair. Then select command line.
3. Goto your recovery drive and then to the tools folder by typing following on the command prompt :

d:
cd tools

4. Then type this on the command prompt :

imagex /apply d:\dell\image\factory.wim 1 c:\

5. This will start the recovery process which will complete itself in 10-15 minutes.
6. Type exit on the command prompt.
7. Reboot your computer from your hard disk.

438 comments:

  1. that didn't work for me, but the following command prompt line entries did:

    path d:\windows;d:\windows\system32
    d:
    cdtools
    pcrestore

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    Replies
    1. This worked good for me and gives a graphical interface that tracks the process like the normal procedure. Thanks for both the original tip and this tip!

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  2. great job saurabh goyal worked like a charm rxgeeks1

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  3. Thanks for sharing this info...

    I almost pulled out all my hair on my friends brand new DELL Studio 17" which got stuck during installation of some software.

    - R -

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  4. The first worked fine for me. I want to thank you for the post. It was most helpful and time saving. My sons computer was so bad and this has made it almost new again. I will do this every time now. He just plays games and collects viruses anyway. LOL

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  5. Thanks alot...
    Now, Im doing that...

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  6. you sir are a life saver

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  7. This comment has been removed by the author.

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  8. Thanks all!

    For information on how you can yourself make a wim image of any of your drive after you've installed and setup all your stuff, you can refer here

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  9. I have latitude D830.Dose it works when some of my recovery partition's files like "tools" or "dell" are empty?

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  10. No it won't work that way. You have to have the image and the imagex utility to use this

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  11. i got stuck due to my c drive crash.thanks a lot its working for for the info

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  12. Thank you, great thing.

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  13. thanx dude .. its working fine ..

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  14. Thanks a lot!!!... U saved my Brand new Dell Studio 15 which messed up when i was trying to partition the disk with Gparted.

    Regards
    Prathamesh

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  15. "
    path d:\windows;d:\windows\system32
    d:
    cdtools
    pcrestore
    "

    worked like a charm for me . Thanks! You saved my day :)

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  16. Thanks buddy.. the first solution worked for me.. but with little glitches. But i must admit that the info was really really helpful.

    Why i required this help was because my hard disk crashed and i had the original recovery files (provided by dell) saved in a pendrive (thankfully).

    Then i bought a new hdd and reinstalled the windows but the original windows settings and applications were all gone.

    So ultimately your info helped me recover dell's factory settings that to from a different drive, which i couldn't have done with the setup repair and system restore options.

    Thanks once again

    P.s. Dell really sucks big time. A big zero on all grounds. Every HDD company including WDC is by default giving minimum 3 years and maximum 5 years warranty. But WDC HDD installed by dell has got just 1 year warranty. Mine was just 1 year and few days and these guys rudely refused to help.. as if they've given me this laptop for free.. (jaise bheeek de ho) and then this guy had the best of the "maa ki bhen ki" one could ever in their life..

    Cheers NYways.

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    Replies
    1. It's plausible that the Dell warranty covers the entire system and is only a standard year, but the hard drive itself may have it's own manufacturer's warranty that extends past that. It all depends on the contractual agreements between Dell, and the manufacturer's of the parts they use.

      I mean it's plausible that no manufacturer warranty is offered to customers who buy an entire pc from pc manufacturer's like Dell.

      It's also very plausible that computer manufacturer's like Dell merely neglect to mention the manufacturer's warranties that cover the individual parts of a PC they're selling because of the obvious conflict of interest.

      Knowing a manufacturer's warranty on each of the more expensive performance pieces may encourage customers to forgo purchasing the Dell warranty. I mean a person may want to buy a warranty that covers their motherboard, CPU, GPU, HDD, and monitor, but probably wouldn't see the point in paying so much to cover peripherals, optical drives, and other more easily replaced items that usually don't come with substantial manufacturer warranties. My point here is that if you knew of their individual manufacturer's warranties, which may last, as a standard, for 2 or 3 years, you may just feel it's more cost effective to forgo Dell's warranty, and merely use the manufacturer's warranty for the individual piece that fails.

      However, you need to ask if such manufacturer warranties still exist on items put into computers built by computer manufacturer's because it's also very plausible that the contracts they sign with the parts manufacturers specifically void out any existing warranties because then we'd be forced to buy warranties if we wanted one past standard, and it would encourage the pc manufacturer to continue buying parts from a certain provider since they're willing to void out their warranties for their parts that are used by the pc manufacturer. So you have to make sure the individual parts are covered. Dell should be legally and professionally required to be honest about it if you ask, although, they may beat around the bush about it first by not clearly or succinctly answering the question until you rephrase it just right. So, actually, maybe it's better to just call the part manufacturer, and ask them if it's still under warranty despite being sold in a pc by Dell.

      Delete
  17. Hi, do you need drive c: pre-formatted?

    Thanks

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  18. Hi, no the drive doesn't need to be pre-formatted but the procedure does not format the drive itself. If you apply the image to a drive with an existing windows installation, all your data would remain as is. In case you really want to revert back to the factory configuration, I recommend that you should first format the drive.

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  19. worked great, being dealing with trying to restore my hard drive since this morning, Dell Tech support does not include this command line which they should, Thanks again.

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  20. I am trying to run this command but it keep saying 'user doesn't have the admin permission to run this'. I have logged in as the admin account though.

    Any help will be GREATLY appreciated.

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  21. I got it!! You are the best and my last hope. Thank You. George

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  22. Killer info worked great thanks!

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  23. does not work for me. i follow all the steps in the end i get this error message:
    "The system cannot execute the specified program." could you help please? thnx

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    Replies
    1. Thanks Saurabh Goyal for the info.

      I had this problem "The system cannot execute the specified program." when using 64bit Vista DVD switched to a 32bit DVD and it worked.

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  24. didn got directory TOOLS at my recover hdd!!it didn work at my dell 1440

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  25. how do we burn the image factory? i have this dell studio 1555 with windows 7 home premium operating system and i want to fresh install windows 7 ultimate edition but first i want to backup the FACTORY IMAGE which is i think it is built in? how do we do that?

    thanks.

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  26. Hello Saurabh

    I bought the new dell studio 1558 but when i tried to install partition magic 8 my system crashed , i somehow managed to re install the system , but in tht i lost the option of dell data recovery drive frm the control pannel , i used a data recovery soft from Hiren's,boot cd to recover the above mention factory.wim file , and placed the whole recovery tht was recovered via recovery s/w in C: drive(this also contains my os). followed the procedure to told above , bit said , imagex is not a recognised command. No in my computer there are three partitions viz
    1. C: os
    2: d: [size just 203 mb]
    3: e: recovery[ size 9 gb where 6gb used but displays nothing inside it other than three empty folders i.e temp, recovery, emergency, and run.xml]

    I want to restore upto my factory setting , please help me .

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  27. Brilliant. I was suffering from the black screen with cursor problem and nothing else had worked! Thanks Saurabh.

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  28. The first one works for me, but I format "c" drive (format c: /q) and then aply the command and repair the system boot.

    Thanks a lot.

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  29. Tnx, its worked :)

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  30. Rifshan(rifshang@gmail.com)March 9, 2010 at 11:25 AM

    Hello Saurabh,

    You are great. It worked as you said. Dell tech site never mentioned about this.

    Thanks again Saurabh. You saved my time.

    Cheers,
    Rif

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  31. How long is the ImageX supposed to take (the WIM image is 9GB)? It has been sat with a flashing cursor for more than 1 hour...not sure if it is really doing anything.
    Also...when booting off the Vista CD, the recovery drive came up as C and the blank partition which should be C is mounted as D... is that an issue?

    this is the command I used:

    imagex /apply c:\preload\base.wim 1 d:\

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  32. can any one tell me how to restore the factory image from hidden recovery partition on windows 7 home premium.
    I have dell 1558 model notebook. I forget to make the recovery disc first and installed the windows7 manually. But there is a hidden recovery partition intact, I haven't touched that. Is there any way I can restore my pc to factory image????



    thanks is advance....

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  33. ajay

    Can any one tell me how to restore the factory image from hidden recovery partition on windows 7 home premium.
    I have dell 1558 model notebook. I forget to make the recovery disc first and installed the windows7 manually. But there is a hidden recovery partition intact, I haven't touched that. Is there any way I can restore my pc to factory image????



    thanks is advance....

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  34. I have a dell 1558 model with windows 7 home premium dvd shipped with it from the company. I forget to create the the recovery disc first and I installed windos7 manually. But there is a hidden Recovery partition intact with no drive letter assigned to it, I haven't touched that. Is there any way to restore the factory settings from that hidden Recovery partition? Please help me out with this..............

    Thanks in advance!

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  35. bro there is no such folder name TOOL in my recovery drive and no such file named imagex. what shud i do?

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  36. NEED STUDIO XPS 13 FACTORY IMAGE
    my friend wipped out the D: drive of his computer which means the factory image is stored on that local drive is there anyone who can send me the image of this laptop?. thanks in advance

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  37. Thanks for explaining the whole process in proper sequence.

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  38. just finished following the first instructions, worked like a charm....tyvm

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  39. U R saviour ..

    : D

    Wish U all the Luck ..

    After about 19 hours getting banged by my system I resolved in less than 30 minutes ..

    God Bless you ..

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  40. Hello,

    i have Dell Inspiron 1525, i want write Recovery disc to Restore my Dell Factory settings, If anybody know the steps or software please let me know, i have already have Recovery Partition in My Laptop but i dont knw the way how to get write on DVD ( 4 GB )
    If any one know please help me out from this..

    i am looking for this thing from last 1 year..

    Any help will be appreciated

    In Advance thanks :D

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  41. Dell tech support had me reload my Vista OS shortly after I bought my laptop. Doing so removed my factory image restore. I had to reload OS last week after having some problems.
    Will this restore my factory image restore?
    My laptop is Dell 1721. Thanks
    Jamie

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  42. saved my life!! I installed a pirate version of windows 7. and wanted to go back, but i had erased de windows.old!. knew the partition was there but didn't know hot to access it!!! thanks a lot

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  43. Work excellent for me!!! Thanks for this awesome post!!!

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  44. hello frnd .. i need ur help i have dell
    studio 15 so how i can recover my orignal os from recovery drive

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  45. Thanks a lot for your post and God bless you! It was a great help for me... it worked just fine!

    I have a DELL XPS M1330. I had the .wim image and the pcrestore tools saved on D:\. At startup I hit F8 and Windows Advanced Options menu appeared. But, when I selected Repair My Computer option, instead of appearance of the System Recovery Options menu, my computer kept on loading my existing Windows Vista. I struggled for a solution for 2 days until I reached your post with this Dos prompt command - imagex. But before restoring the image, I formated my C:\ just to be "deeply" clean.
    Wish you best!

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  46. this was my salvation for a dell inspiron 1525 i though that i did everything and i was very ungry but then i saw this and zaz i repaired the notebook..

    thanks a lot!! god bless u man!!

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  47. Thanks alot. It took about a half an hour to get back to my factory restored desktop!

    I still have two years remaining on my Dell warranty with next business day onsite, and accidental care. My computer came with a voucher for a free W7 upgrade, which they sent me a few months later, upon request.

    They decided not to give me any software help at all, and took the position that my warranty was hardware only. They offered me
    a software warranty for $130. for the year...HA!

    I tried to install w7 by myself, but I could not get the webcam to work, or bluray disk, and a couple of other features. Ultimately I wanted to get back to original, and am thankful I didn't delete the recovery partition.

    Thanks again.

    Larry

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  48. Well, tried it all and no-go.
    I receive an error when the command imagex /apply d:\dell\image\factory.wim 1 c:\
    is running. Error 1117.

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  49. Very informative and helpful. I was searching for this information but there are very limited resources. Thank you for providing this information

    Essays On Dell Computer Corp

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  50. if you installed win7 or different OS, you have to know that which is exactly OS installing HDD, if your factory.wim file is on c driver, you have to type imagex /apply d:\dell\image\factory.wim 1 E:\ E is the empty hdd

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  51. Very informative and helpful. I was searching for this information but there are very limited resources. Thank you for providing this information

    Essays On Dell Computer Corp

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  52. Thanks for a great tips for recovery data when pc does not work. You can also try external hard drive recovery for recover your lost data.

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  53. Hi, I have same problem as WAR10CK had
    Someone please suggest me, I am unable to access recovery partition
    I bought the new dell studio 1558 but when i tried to install partition magic 8 my system crashed , i somehow managed to re install the system , but in tht i lost the option of dell data recovery drive frm the control pannel , i used a data recovery soft from Hiren's,boot cd to recover the above mention factory.wim file , and placed the whole recovery tht was recovered via recovery s/w in C: drive(this also contains my os). followed the procedure to told above , bit said , imagex is not a recognised command. No in my computer there are three partitions viz
    1. C: os
    2: d: [size just 203 mb]
    3: e: recovery[ size 9 gb where 6gb used but displays nothing inside it other than three empty folders i.e temp, recovery, emergency, and run.xml]

    I want to restore upto my factory setting , please help me .

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  54. Can anyone help me please. I have a Dell XPS L501X Laptop, which has 3 partitions called: OS, Recovery and an unlabaled one, but under status it says its a OEM Partition. I decided to install windows again on the OS partition where the operating system was. i formated it and installed windows. I left the Recovery and OEM partitions as they were. I now regret reinstalling windows again and would like to go back to the way my laptop was when i first received it. Ive had a look around the internet on forums, and come across options to restore via command prompt. i entered command prompt from boot up, and typed c:\dell\image\factory.wim a message pops up saying to open this file, windows needs to know what program you want to use to open it. can anyone please help me restore my computer back to how it was when i recived it using the recovery partition?

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  55. We will be assuming that C: is your Operating system partition and E: is your recovery partition.
    1-In command prompt type this command prompt:
    E:\Tools\Imagex
    A- your line should look like this:
    E:\Tools>
    now type :
    2-imagex /apply e:\dell\image\factory wim 1 c:\
    Good luck :)
    Muhamed

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  56. Hi,

    I tried: imagex /apply e:\dell\image\factory wim 1 c:\
    But my prompt said that my c is full. Should I reformat it first??

    Thanks,

    Percy

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  57. The c:\ drive on your computer is probably the one containing the recovery partition. I just worked on one that was set up with C:\ being the recovery partition and D:\ being the OS partition. So you would need to type in something like this...

    imagex /apply C:\dell\image\factory.wim 1 D:\

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  58. Thanks for the great information about Data recovery. It's really helpful and useful.

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  59. Thanks. I had tu search the imagex.exe because it wasn´t in my win7 dvd, and after that i could restore de factory.wim. I´m really thankfull for your help. Writing from Argentina. Thanks again.

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  60. Worked exactly as described. Thank you for saving my ass!

    Someone above asked how long it was supposed to take. For me, the process started and stayed at 0% for quite some time, about 15-20 minutes. Shortly there after, it jumped to 1% then 2% and so one all the way to 100%. This is a very viable option for anyone that gets the blank error when trying the PCRestore.exe from the folder or the "Other Users" login issue when pressing F8. Thanks again!

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  61. Thanks for the great information. It's really working and useful.

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  62. What happens to these programs when I do Dell PC Restore by Symantec?

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  63. Are u kidding me? i cant believe i found this golden information among tons of other garbage. This is exactly what i was looking for, i was almost near buying a brand new windows vista, because i couldn't use the recovery option. Thaaanq yoooouuu.

    ps. i clicked on all your ads just to show a little appreciation for your post :)

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  64. Hello Saurabh Goyal:
    Thank you so much for your technical help to reimage my Dell Inspiron. I booted with Server2008-CD and the instructions worked.
    I first checked C: and D: to ensure that the paths were correct and all was smooth sailing after that. Thanks again sir. Great help.

    cs

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  65. Thanks for the great information about format of dell computer. Is it totally secure for laptop.

    secure data recovery

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  66. I have a Dell XPS M1330 and when I run the commands it starts the restore and half way through a box comes up with Error and stops the restore. I've tried to format the c drive but I get a message that states System Partition is not allowed to be formatted. The F8 button doesn't work.

    We have a virus on the computer that redirects with every search.

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  67. Repairing Dell Inspiron n4030 to factory state

    Windows seven DVD:

    a) Go to repair
    b) Select from the menu command line
    c) Check out wich partition is your Recovery and wich one is your Windows(format it's not necesary)
    d) go to Recovery (D:)
    f) search in the directories the application "imagex.exe" and the image "factory.wim" ( in my case:

    FACTORY.WIM:
    1)d:
    2)cd dell
    3)cd image
    ->d:\Dell\Image\factory.wim

    IMAGEX.EXE:
    1) d:
    2) cd imaging
    ->d:\imaging\imagex.exe

    )

    g)finally choose your recovery unit (d:) and put the commands from the post

    d:\imaging\
    imagex /apply d:\Dell\image\factory.wim 1 c:

    this worked for me finally !!!

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  68. Can anyone help me out.this is the scenario.

    1) DELL XPS STUDIO 16

    2) My recovery partition has only two things on it
    ADRInfos.xml and a EMPTY RECOVERY FOLDER.

    3) I deleted my factory restore file ( dont remember the name ) long time back, formatted my computer several times. Surprisingly, While using an advanced recovery tool, I found out that I could recover the two large .WIM files in 'PRELOAD' folder of recovery partition. One is BASE.WIM ( 3.8 GB )
    BASE2.WIM (1.39 GB )

    So in my computer there is no dell/imaging/imagex etc.. nothing at all.
    can anyone guide me from here on to proceed ?
    or was I just getting excited :p

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  69. This comment has been removed by the author.

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  70. I didn't have any "imagex.exe" utility on my system, neither in the windows partition nor in the recovery one, so I downloaded the utility into my pendrive and used it, it's good that I didn't have to download the whole Windows® Automated Installation Kit (Windows AIK) big file. Then I changed the partitions letters to match my HD and it worked just fine!
    Thanks guys!

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  71. Hello I hope someone can help because I am about to lose it. I am using a Dell Dimension 520 with vista home premiumn. I tried F8 for factory restore did not work for me kept getting other user error. Tried booting from the disk and the dell recommendation using the command prompt. That kept giving me a blank error when reformatting my hard drive. Tried using the imagex option but keep getting the error Cannot access c:\backup\bcd as it is being used by another process” tried using a flash device plugged in to trick the system as someone suggested in another board but doesnt help. Now my windows will not load at all.. Please help!!!

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  72. used second option and work a dream, thanks

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  73. For me it was the X: drive not the D: drive. having actually worked for dell, this kicks ass.

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  74. i have a dell inspiron laptop, which i cannot seem to restore the factory settings. from F2, F12, CNTRL+F11.

    i used my os dvd and then done repair then opened up cmd prompt, but none of the above comments seemed to work at all....

    any comments or feedback would be greatly appreciated...

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  75. look above, i meant studio 1555 running windows vista

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  76. Works Great, Thank you.

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  77. Why don't they provide physical discs anymore? This is a joke in my mind. Still, this article was monumental in my success. Thanks for the post.

    However, my solution is as follows: I burned Hiren's Boot CD. Loaded it up from boot, and went into Mini Windows XP. From there I ran GImageX v2 and applied the image file to the C:\ from there. It is 17minutes away from finishing and I am finally excited! Hopefully their are not any hickups.

    GL ALL, HF! Screw Dell!

    ReplyDelete
    Replies
    1. This option worked for me. I was trying to launch pcrestore through the command prompt from the windows 7 disc but it was saying i didnt have some .dll installed. never could fine the imagex program but Hiren's has the tool I needed. I just think doing stuff from command prompt is fun. also dir/a is helpful for those pesky hidden directories that don't normally show up.

      Delete
  78. Mine failed. I was able to start it, but somewhere in the middle of it, I received this message:

    Error restoring image. The specified image file did not contain a resource section.

    It is a Dell Inspiron 1545 with Windows Vista Home Premium. I know the image is split in two. So Factory.win and Factory2.win are under the image folder.

    Is there special command to tell it the image is split in 2?

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  79. I also had to download HBCD 14 and then use Mini XP to get access to the drives. From there I was able to format the C:\ drive and install the image using your instructions above. God bless.

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  80. Thanks for the post I use it in Dell Inspiton Mini 1012 with Win 7 it does not come with imagex I had to downloaded but it works for me

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  81. Thx.. this worked great on my Father in laws Inspiron 530.

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  82. thanks ... this article was very helpfull....
    and saved my impression.....
    who ever posted .. lots of thanks....

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  83. I think it is working now... thanks to your blog for the info. I have to download the imagex.exe and then using Win7 32-bit repair command prompt to restore on my Win7 64-bit machine. Also, becareful about the drive letters since my were mapped differently.

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  84. Thanks for making that information available to everyone.

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  85. worked for me! the thing was that in my machine the drive letters where C: for the RECOVERY partition and D: for the S.O. partition. just had to switch the letters here: "imagex /apply d:\dell\image\factory.wim 1 c:\" for "imagex /apply c:\dell\image\factory.wim 1 d:\"

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  86. thx god i come to this site, been work on my dell for 7 hours couldn't figure out, with little trick now I got it working in 15min, thx for the advice, first code work perfect for me.

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  87. Helping a friend with a new hard drive...I was able to recover the 39MB FAT partition and the Recovery partition. They purchased the same exact drive and I've restore those two partitions listed about and I manually format the C; "OS" partition to NTFS. Trying to follow the directions but I'm stuck. On the recovery partition there is "Tools" folder that has the imagex files to load the .wim file. I do have the d:\dell\image\factory.wim but missing that Tool directory. Anyone know where I can download that and manually copy it back into the Recover partition?

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  88. There is no "Tools" folder is what I meant to say above. Sorry

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  89. Great Help. I had a problem on my dell inspion 1525 ... could not use the microphone after upgrading to Windows7 ... and was unable to run the tool in windows mode (kept giving an error).

    Had to switch drive letters though, but the essential information was very handy.

    Thanks a lot.

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  90. I just wanted to say a heartfelt thank you!!!

    I'm an IT consultant and was given my cousins laptop which had a partially failed HD. I was unable to perform a clone but was able to clone the recovery partition. After a lot of searching for answers I was able to get it up and running using your advice- THANK YOU!!

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  91. http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_353562&isLegacy=true

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  92. hi their saurabh i have a dell inspiron im trying to fix for a freind, no1 i dont have the vista disc, no2 it will not work in recovery mode at all!! it wont recover from system image! or any other tools on f8 wen i start the laptop up , so would i be right in assuming i would have to get another recovery vista disc from dell to get this to work, the error it tells me is wen i try to repair is os version mismatch, that i think would be because i tried to insall windows 7 on it ,, i would be very gratefull for any help many thnx : )

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  93. DELL Inspiron N4030
    E: - OS
    C: - Imaging folder

    Command in c:

    type:

    cd imaging

    this will appear

    c:\imaging>

    then type

    imagex /apply c:\dell\image\factory.wim 1 e:\

    this works for me....

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  94. OK Here's a good one.

    Dell Studio 1550
    I have no dell recovery files in the Recovery Partition
    It will boot to the RECOVERY partition but doesn't have enough space in that partition to run for very long.
    I tred to re-install Windows 7 Home Prem from the DVD, taking the format drive option for the System drive.
    It takes my command and appears to format, but will not install to the drive because it doesn't have enough space.
    P.S. It has 460 GB of free space on 500GB drive, according to Explorer and chkdsk.

    HDD scanned for virus and is clean.
    Dell recommendation for using imagex command requires dell\recovery image and the required folder is not there.

    Any ideas how to fix this laptop?

    Thanks in advance

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  95. just another helpful way of getting it recovered:
    get Hirens Boot CD.
    boot into cd
    select minixp from list.
    once booted in, go to hbcd menu
    got to menu>Backup>Gimage
    then select apply and select the image from your recovery drive. then select your os drive.

    I tried the Command Prompt way, but it wouldnt work. hope this helps anyone else with the same issue.
    FYI its all graphical, so easy to follow.

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    Replies
    1. Thanks man you save my soul.

      Delete
    2. Excellent! Thank you!

      Delete
  96. hi everyone!!!!!! new and really need some help......
    I have a Dell Studio One....yesterday we got a virus, the one that tells you that you have harmful viruses your system, and to click and pay for repair.
    It then would of course not allow to run anything to wipe it out ie: malwares or norton ect....

    So we went to safe mode to try and run it there.....it also did not Work..we are now getting the following message when trying to boot up. It will now not even boot up, it goes to a black "choose start up normal or recovery mode" well if you choose recovery mode I get the following

    Problem Event Name: StarupRepairV2
    Problem signature 01: Manual Repair
    Problem signature 02: 6.0.6001.18000.6.0.6001.18000
    Problem signautre 03: 6
    Problem signautre 04: 1507351
    Problem signautre 05: NoBootFailure
    Problem signautre 06: NORootCause
    Problem signautre 07: 0
    Problem signautre 08: 2
    Problem signautre 09: WrpRepair
    Problem signautre 10: 1921
    OS Version: 6.0.6001.2.1.0.256.1
    Local ID: 1033


    I am TOTALLY desperate, as I do not want to lose all my children's cheer,scouts, ect. We use the computer mostly for games Internet and pictures.....

    Can someone please help me, one of the small pleasures our family enjoys and I really would like to try and fix. 2 dozen pillsbury chocolate chip cookies to anyone that can get me back up :) PLEASE....PLEASE...... And thank you!!

    Has anyone had

    ReplyDelete
  97. Please! For Dell inspiron 1501 is anybody know how to restore dell factory image when PC restore does not work?
    I only remove (re-formated)what was in the section c:/ where was installed the operating system. But on the hard disk c:/ partitions are preserved to restore the factory settings...
    And now the hard drive c:/ is divided into three parts:

    1) 110 mb (EISA configuration)
    2) 71,41 gb NTFS (re-formated)
    3) 3,00 gb (anknown part)

    I'm sorry for my bad English...

    ReplyDelete
  98. Additional information:

    DELL INSPIRON 1501
    OS WINDOWS XP Home Edition

    Please! For Dell inspiron 1501 is anybody know how to restore dell factory image when PC restore does not work?
    I only remove (re-formated)what was in the section c:/ where was installed the operating system. But on the hard disk c:/ partitions are preserved to restore the factory settings...
    And now the hard drive c:/ is divided into three parts:

    1) 110 mb (EISA configuration)
    2) 71,41 gb NTFS (re-formated)
    3) 3,00 gb (anknown part)

    I'm sorry for my bad English...

    ReplyDelete
  99. Toshiba Laptop shut off in the middle of a system restore and the hard drive got deleted?

    ReplyDelete
  100. "path d:\windows;d:\windows\system32
    d:
    cd tools
    pcrestore.exe"

    worked for me...

    ReplyDelete
  101. I have Dell Inspiron N5110. After buying it, I Formated C drive and reinstall Windows7 but I lost all other programs. I have Recovery Factory image in D drive but I am not finding the way to recover my system by It. I have tried with your way, but It's not finding Tools folder with XImage command. Please suggest How can I recover my system with factory image.

    Thanks in advance

    ReplyDelete
  102. On command prompt
    Type:

    x:/diskpart

    x:/diskpart clean

    x:/diskpart exit

    exit

    ReplyDelete
  103. It was really helpful..thank you so much guys for giving this important informations..now i restored my dell laptop to factory default stage by using my Active boot Disk with imagex uttility :)

    ReplyDelete
  104. What if you don't have the Vista DVD? Running restore stops without a specific error code after about 5 seconds.

    ReplyDelete
  105. hi my brother deleted recovery drive deleted .and formated HD and then installed windows 7,
    but know i want to restore system to factory setting . and i don't know wath should i do :(
    my system info :

    dell studio 1558
    i7,HD:640 Gb,RAM:6Gb ,
    woh can help mi ? plz e_mail mi what i do !
    e-mail: elmi.af@gmail.com
    thanks for all

    ReplyDelete
  106. After hours and hours of searching for a solution to there being no "Factory Image Restore" option, this is what I did to reset my own Dell laptop (should really work on any manufacturer) to factory original. Of course, be sure you have your documents backed up before beginning as you will lose everything.

    Assuming your recovery partition has not been damaged (if it has, this will not work)

    Download Hiren's BootCD from http://www.hirensbootcd.org/download/
    Burn Hiren's BootCD to a CD
    Put the Hiren's BootCD into CD Drive and Reboot computer
    Select "Mini XP" from the menu
    Double click on "My Computer"
    Identify the partition that you use for your operating system
    Right click on that partition and select "Format" to ensure a clean install
    Identify the recovery partition and go to the "Imaging" folder
    Right click on the "Imaging" folder and select "Command Prompt Here"
    At the command prompt type (substituting c for your particular recovery partition and e for the partition that you use for your operating system)

    imagex /apply c:\dell\image\factory.wim 1 e:\

    After the image is successfully applied, close the command prompt.
    Close "My Computer"
    Remove Hiren's BootCD from CD Drive
    Reboot computer

    Your computer should now be reset to factory.

    And as a bonus, if you try and use the Dell DataSafe Restore it will be there now! Woohoo!

    ReplyDelete
    Replies
    1. Is this for windows of any type?

      Delete
  107. For me the simplest solution is using 7-ZIp to extract all the contents of the factory.wim into bootable drive and restart the computer. To do this, you will need HIREN'S BOOT CD (Mini Windows XP loaded)

    ReplyDelete
    Replies
    1. This one worked for me. The way posted above just brought me to a black screen with the mouse pointer, even though it worked before on other computers.

      Delete
  108. To George W. Crothers,
    Thank you for your recommendation.
    My notebook is dell vostro 3550, and I tried to recover the OS with factory image. I followed your instruction but it still did not work. When I go in to the Mini XP from the menu, and double click on "my comp" I did not see my partitions including OS and recovery.
    Do you have any suggestion for me, plz?
    I also tried REinstallation DVD, and using "Repair" mode to deal with the file factory.wim but I couldnot do that.
    Thanks

    ReplyDelete
  109. Thanks for your information, it's really helpful, My Dell laptop have been unable to CTRL-F11 to factory recover, using your method save me a lot of time from the need to re-install manually.

    ReplyDelete
  110. WELL DONE! Saved my arse and I learned something.

    Follow the command line instructions exactly - and I might add - DON'T BE IMPATIENT. Walk away for 10 mins after entering the command.

    I initially thought this solution was not going to work as it took a few minutes for the system to indicate any progress.

    Thank you.

    ReplyDelete
  111. Hi, I spent the whole day trying all above methods and eventhough I was able to do a full factory system recovery I still was getting the blinking cursor and not able to boot up.

    until I figured it out that it might have been that the MBR record was damaged which It was.

    I followed this link and finally worked
    hxxp://www.sevenforums.com/tutorials/20864-mbr-restore-windows-7-master-boot-record.html

    ReplyDelete
  112. Hi, I'm a total novice when it comes to computers and finding it hard to follow these instructions... Have pressed f8 and gone to repair but then the only options I get are for keyboard type (uk extended) and for owner/ administrator! Can anyone pls pls give me an exact step for step idiots guide?? Keep ending up with an error screen when trying the factory image reset... Help me before I drown it!!?? It's a Dell XPS M1530.... Many thanks, Dave from Bristol...

    ReplyDelete
  113. Some of these options might work and some may not. I found with our brand new n5110 that to get to the recovery partition, I had to hit F8 and then Repair Your Computer to get to the recovery partition. With this, I was able to get the system back to factory defaults as if I was just shipped the system.

    ReplyDelete
  114. @Dave from Bristol ~ With the F8 option, you have to pick a user name or type in Administrator (which brings you to the command prompt). It should show the profile names you have on the computer. Once you pick one, then keep going through the steps. I hope this helps!

    ReplyDelete
  115. Thanks, tried logging as administrator but asked for password so didn't know it & logged on as owner!? Got nearly to the end of factory image but came up error... Do u have to log in as administrator & how do u get a password if never set one!? Been searching all day again and left pickled!! Haha... HELP.... Dave from Bristol...

    ReplyDelete
  116. Thank u man, the tips in here were awesome. I had a Dell Vostro 3750 that a customer had started reinstalling windows 7 on and therefore the normal restore options were no longer available. I had another computer with the imagex (searched whole c: in windows 7 and found it) so i burned this to a cd. Then i started the command prompt as you described and had to do:
    cd e: (my dvd drive)
    imagex /apply c:\dell\image\factory.wim 1 d:\ (as my drives where switched so c: was recovery and d: was windows installation)
    I actually deleted all files from the d: drive first so that it should not interfere with restore but i don´t know if it was necessary.

    ReplyDelete
  117. I have a Dell Inspiron N411Z running Windows 7.
    It has a D partition intact with a .wim file.
    No matter what I tried I couldn't get F8 to find the .wim file or "Dell Data Safe" local recovery to find it either etc.

    Solution:
    I used F8 to "repair computer" and then selected the command line option to get into the command prompt.

    I then launched the gimagex.exe (just copy it from a CD or thumb drive or whatever is easy for you. Make sure you put it on your recovery or boot partition. Preferably in the root location as you won't have to type as much to launch it.

    Once this is done you are almost there... gimagex is a nice GUI so just use your mouse and setup gimagex to install the factory.wim in the correct location.

    Mine is just finishing up after a 22m50s of restore time. It said wim succesfully applied. Now I'm exiting the command line and just clicked the restart option from the F8 recovery. I did not format the C: drive prior to this and the system is booting up normally.

    ReplyDelete
  118. okay so this is what worked on my windows 7 install with a dell factory recovery partition wim file. 1st, you have to make the recovery partition "visible." To do this, open a command prompt (either in windows or repair mode/ from windows install dvd/cd), type the following commands (exclude my comments of course):

    diskpart
    list disk
    (now figure out from the list which disk is your hard disk)
    select disk 0 (use whatever disk is your hard disk)
    list partition
    select partition 1 (whatever is your recovery partition)
    active
    assign
    exit
    _____________
    okay now you have a visible recovery partition.

    now you must donwload the imagex application. google "waik" (windows automated installation kit). download the file, burn the downloaded image to a cd, browse the cd, search for the imagex application, copy it, paste it into your recovery partition.
    _____________
    now you have the imagex app you need to deploy/install the image

    now you must enter the windows "recovery environment." do this:

    boot from a recovery CD and choose repair computer, select command prompt option once available - OR -

    do this from any current windows 7 OS installation:
    start > type "restore" in the search box
    click backup and restore
    click recover system settings on your computer
    click advanced recovery methods
    click use a system image you created earlier to recover your computer
    (backup or skip)
    click restart.
    once restarted, choose command prompt

    type the following:
    (assuming R is your recovery drive letter, R is where your factory image is, c is your operating system drive, and R\Recovery is where you stored your imagex application)

    R:\Recovery\imagex /apply r:\dell\image\factory.wim 1 c:\

    press enter. process takes 10 - 20 minutes. works like a charm. good luck!

    ReplyDelete
  119. Great post thanks
    My Dell hard disk has bad blocks on the Recovery Partition and won't boot So using testdisk, gparted, on linux I have copied the Fat and Ntfs Recovery to a new disk created a NTFS partition for the OS and managed to copy out all the recovery data to the new disk.
    Downloaded the imagex prog and run! got my Dell back.

    ReplyDelete
  120. Thanks man. Worked perfectly. Thanks for sharing

    ReplyDelete
  121. Top bannana. Boy is that usfull

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  122. Worked like a charm....Thank You!

    ReplyDelete
  123. Hi.. I'm having trouble with this, if anyone could help, I'd appreciate it.

    >>>>>>I STARTED WITH THIS:

    Download Hiren's BootCD from http://www.hirensbootcd.org/download/
    Burn Hiren's BootCD to a CD
    Put the Hiren's BootCD into CD Drive and Reboot computer
    Select "Mini XP" from the menu
    Double click on "My Computer"
    Identify the partition that you use for your operating system
    Right click on that partition and select "Format" to ensure a clean install

    >>>>> ALL THIS WORKED FINE!

    Identify the recovery partition and go to the "Imaging" folder
    Right click on the "Imaging" folder and select "Command Prompt Here"
    At the command prompt type (substituting c for your particular recovery partition and e for the partition that you use for your operating system)

    imagex /apply c:\dell\image\factory.wim 1 e:\

    >>>>AT THIS STEP IS WHERE I RAN INTO TROUBLE AND GOT THIS ERROR: imagex is not recognized as an internal or external command, operable program or batch file.

    I'm not sure what to do now, because there IS a factory.wim file at this location. Please, any help would be appreciated, thank you!

    ReplyDelete
    Replies
    1. should include that it is a dell inspiron 537 with windows vista (or was).

      Delete
    2. I'm still looking for help if anybody has any. thanks!

      Delete
    3. With hirens disk you need to use gimagex not imagex!Also you need to locate gimagex on the bootcd and provide the full path.

      Delete
  124. Great! This worked for my Dell mini 1010 with windows 7; It didn't have the tools directory in the recovery partition but I had another machine which originally had vista. I copied the Tools directory from the Vista recovery partition, put it on the Mini 1010 recovery partition and followed the procedure; it worked perfectly. Outstanding!

    ReplyDelete
  125. Please Help!
    I have a Dell Inspiron N5040. I am trying to restore my OS to the factory settings, trying to access the hidden partition by pressing the F8 button on start up. On the following menu I choose "Repair Computer". The next window shows loading the files, then Windows starts normally. I've repeated this 100 times and I just won't get pass this to actually initiate the restoring of the system. Any ideas? Thank you

    ReplyDelete
  126. Dell studio 1535, someone upgraded the dam thing to WIN7 Ultimate, then she(this is my daughters pc) got some fricken virus. I tried for 3 days to do something, got the virus gone, but everything was fricken hidden, I finally got her documents moved to a external HD. THIS linked helped, as we had no disks. I did have to cope the oledlg.dll file from the C:\ Drive, but not the syswow64 version, the 32 version. PCrestore would work, appreciate the the links. PEACE GRAVY, and BTW, Today I became a GRAND FATHER>>>>

    ReplyDelete
  127. Austin thanks. I'm doing everything according to you. But after entering the imagex command I get the message "The subsystem needed to support the image type is not present". I'm stuck. Please help.

    ReplyDelete
  128. it did not work for me .................:-(



    Khurram Shahzad
    Alaziz Online

    ReplyDelete
  129. Thanks for the post. Worked perfectly for me

    ReplyDelete
  130. well its looking good so far Dell Inspiron 1501 that had been severely mangled in several upgrade attempts. Nice this 3 year old post is still active and helping people. And YES be patient I sat for probably 20 minutes at a blinking prompt and nothing... then suddenly a scone appeared... Oh sorry wife just came in with a scone... and then suddenly, bunch of activity and now 27% done ... hopefully no errors before it completes

    ReplyDelete
  131. How to do this for a Dell Vostro 220 (Windows Vista Home Basic 32-bit). I found that my recovery partition is on "E" and OS is on "C" through diskpart. The command seem to not have worked for me. Is there another command to use? The OS will not boot nor in safe mode so I hope setting back to factory settings will work through a command prompt on a disk...

    ReplyDelete
  132. has anyone found out how to do it if there is a invalid path in the recovery program?

    ReplyDelete
  133. i have dell Vostro 3750. Brand new, two moths old. Through Diagnostics i got the error code 2000-0142 Status = 7. Does this solution apply for this too or do i have to change my HD. I do have some data i dont want to lose. Thank you in advance.

    ReplyDelete
  134. Hello,
    Looking for help with my Dell XPS Desktop. Can't get it to restore at all. Computer seems to go around in circles and back to Start Normal or Repair. Help
    Cynthia

    ReplyDelete
    Replies
    1. Forget to mention, it's Dell XPS 8500. Using my sister's computer since mine is non-functional.
      Thanks
      Cynthia

      Delete
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  140. AT 30% I GOT ERROR MESSAGE SAYING
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    WHAT DEOS IT MEAN THANKS IN ADVANCE

    ReplyDelete
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    Replies
    1. My laptop XPS 14z Service Tag: 2NS56R1
      I did try the command line on drive D: but there's no folder named "Tools" and can't fix the recovery image.
      Is there's any command line for this model?
      Please advice.

      Thanks

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  156. Hi i am trying to restore my dell inspirin n7010 to factory setting i did the back up thru dell data safe then clicked restore it told me to restart computer to automatically start restoring process so once it has started back up windows is loading files appeared and has stayed like that for 20mins now does it take that long or should i restart and try a different way? Please help!!

    ReplyDelete
  157. Case sensitive on my end - some of the directives had caps:

    imagex /apply d:/dell/Image/Factory.wim 1 C:\

    Thanks!

    ReplyDelete
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  160. Things that didn't work for me:
    1/. This so called imagex wasn't in the "Tools" folder on the partition like everyone mentions
    2/. Windows Recovery command prompt couldn't locate the image file to restore as it was system locked
    3/. Could work out what to do with all these third party dos recovery cd's, linux installs etc..
    4/. Fixing the MBR, BCD etc..

    Things that did work for me:
    0/. TEMPORARY installed windows 7 back on using the restore CD with basic drivers etc..
    1/. First checked to make sure I still had the recovery partition.. CHECK! :D Using Control Panel / Administrative tools / storage media .. looked for the drive that said "recovery" right click and the assigned a drive letter.. DON'T CLIKC FORMAT!!
    2/. Make sure the drive still has its contents (4.9 gigs of a 14gig space seemed to be right)
    3/. Couldn't view the folders as Aware/Dell have "system" locked the files so they don't show up in normal "View hidden files".. you have to "uncheck" the "hide protected operating system files" in order to see the files and folders... sneeky dell ;)
    3a/. note down the location of where your "factory.wim" files is (mine was D:\dell\image\factory.wim)
    4/. Next downloaded the WAIK (Windows Automated Installer Kit) http://www.microsoft.com/en-us/download/details.aspx?id=5753
    5/. Burn the .ISO format to a disc using a ISO burning program ..
    6/. Put CD back in and install the WAIK option on the left hand side.
    7/. Once installed Look through the star menu/programs list to find where the program has installed to and run the command prompt that's in the WAIK start menu folder.. something like diagnostics or something etc.. It will automatically read the line where it's running from (example: C:\program files\WAIK\Tools\PEtools)
    8/. COPY / PASTE the tools folder to the recovery drive as trying to restore an image to the drive your using doesn't go down to well.. ;)
    9/. Reboot to F8 again and this time click the repair computer and then once loaded and gone through password etc (if you had any set) click the command prompt
    10/. now im no expert at knowing which drive is what once in command prompt so i just typed:
    C: if it locates to that area i then done
    DIR and it gave me the run down of what files where on there.. so i noted down if that drive was the recovery partition or my operating system etc

    11/. Done it again with E: F: etc till i found the recovery partition
    12/. input CD C:\Tools\PETools this commands lines to the tools folder that i copied from WAIK to the recovery partition (C: at the start is whatever your recovery partition drive letter was once in the command prompt)
    next I type DIR to get the list of the tools inside.. i think once was called pesent.cmd or much to those words.. you'll see it.
    13/. type that command in and it loads the options for imagex to work .. NOW you can restore the image
    14/. type:
    imagex /apply C:\dell\image\factory.wim 1 D:\
    (MAKE SURE!! C:\ <-- is the recovery partition and D:\ <-- is the operating system drive.. Change the imagex command line to your correct drive letters!! i won't be held responsible for your mistakes)

    WALLA! the image restored and i typed exit and then click restart.

    I'm back into my normal Windows 7 factory image recovered system :D YAY! And that's the method that I haven't seen on the tinterwebs so far. :D hope it helps. -Aza.
    Please , if it worked for you .. just give a mention to the other struggling ones out there to visit this post to see if it works for them. As i wasted hours and hours on the net trying to find fixes, so I know how frustrating it is knowing theres a possible fix out there .. just trying to find one that works. Thank you.

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  165. OH SO SWEET! Been beating my head against a wall and pregnant girlfriend mad because spending too much time on this pos computer with no results and finally found what worked! setting the path and using pcrestore worked for me from vista startup dvd!

    Thank you so much!

    ReplyDelete
  166. I must add to OH SO SWEET! The reason I ended up here in the first place is I used shred on the system partition which screwed up the mbr making recovery partition non accessible using the normal startup quick key "F8"

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